Music Downloads - Information

Frequently asked questions about the digital downloads

I can't buy the song, the music store page shows "Your search did not match any products". What should I do?
Our music partners aim is to have all the world's music available. They are still in the process of acquiring licenses to all music in the world (!), therefore it is possible that you won't be able to find some of our lounge featured artists or tracks right now. They are signing new labels and adding a great amount of new tracks every week. Hopefully your favorite music will be up soon.


Do I need to install any additional software for downloading music from your partners website?
All of our partners offer a batch MP3 Downloader, which allows you to queue up multiple downloads at once, is required to download more than a single track to your PC or Mac computer. After your album purchase completes, you'll see a prompt to install the MP3 Downloader if it's not already installed on your computer. You can also choose to download files using your browser if you don't want to install our partner's MP3 Downloader, but this method requires you to download songs one at a time.


I still have questions and fail to find an answer. What should I do?
You may send your request to the customer support service to . Our specialists will reply within 48 hours.